Apprenticeship / Advanced Apprenticeship in Business Administration
Course Code:420DBW22A~420DBW32A
Course Type:Apprenticeship
Qualification:
The Apprenticeship consists of several separate qualifications. You will be required to work towards achieving these through a combination of college and work based activities.
Business and Administration Apprenticeship
Competence Based Element : Level 2 Certificate in Business and Administration
This qualification provides evidence of competence of being in a supporting role in an office environment. Optional units provide opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events. Learners can progress to the Level 2 Diploma, or to a Level 3 qualification.
Knowledge Based Element: Level 2 Certificate in Principles of Business & Administration
This qualification aims to allow learners develop the essential generic background knowledge and understanding for a range of common work roles in the business and administration sector and the background knowledge and understanding of the personal and interpersonal skills required to work effectively in the business and administration sector.
Functional Skills: Level 2 English and Level 1 Maths
English aims to develop learners skills to level 2 in Speaking, listening, communication, Reading and Writing
Maths aims to develop learners skills to level 1 in using mathematics, analysing situations mathematically, interpreting solutions to problems using mathematics and coverage of mathematical content in number, geometry and statistics
Employment rights and responsibilities: ERR Workbook
This is a workbook which aims help apprentices and employers understand their employment rights and responsibilities and rights related to equal opportunities, health and safety and to understand the safe learner concept.
Business and Administration Advanced Apprenticeship
Competence Based Element: Level 3 NVQ Diploma in Business & Administration
This qualification provides evidence of competence in their ability to negotiate, supervise, manage and contribute to the running of an office.
Knowledge Based Element: Level 3 Certificate in Principles of Business & Administration
This qualification aims to allow learners develop the essential generic background knowledge and understanding for a range of common work roles in the business and administration sector and the background knowledge and understanding of the personal and interpersonal skills required to work effectively in the business and administration sector.
Functional Skills: Level 2 English and Level 2 Maths
English aims to develop learners skills to level 2 in Speaking, listening, communication, Reading and Writing
Maths aims to develop learners skills to level 2 in using mathematics, analysing situations mathematically, interpreting solutions to problems using mathematics and coverage of mathematical content in number, geometry and statistics
Employment rights and responsibilities: ERR Workbook
This is a workbook which aims help apprentices and employers understand their employment rights and responsibilities and rights related to equal opportunities, health and safety and to understand the safe learner concept.
Duration: Up to 1 year
Venue:
Crawley Campus, College Road,
Crawley West Sussex, RH10 1NR
Start Date: Flexible, start dates throughout the year.
Suitable For:
The Apprenticeship is designed to reflect the work of administration staff across a wide range of industries and types of organisations. They are aimed at Learners who work as part of a team and ensure the provision of information and resources to others.
The Advanced Apprenticeship is designed to reflect the work of administration staff across a wide range of industries and types of organisations and are for those who are working with a high degree of autonomy and personal responsibility. They are aimed at candidates who are involved in developing, implementing and maintaining administrative services
Entry By: Assessment
Entry Requirements:
Applicants should be working in an administrative role and an initial assessment will be carried out in the workplace to ensure that your job role meets the course requirements. It is also important to have your employers support in order to complete this course effectively.
Course Content:
Apprenticeships
In order to complete the level 2 competence based qualification you will have to complete the mandatory units and a selection of the optional units listed below. Details of how many units you need to take will depend on the size of qualification you take and your assessor will help you to choose your optional units during their first visit.
Mandatory Units
Unit 201 Manage own performance in a business environment
Unit 202 Improve own performance in a business environment
Unit 203 Work in a business environment
Unit 206 Communicate in a business environment
Optional Units
Unit 204 Solve business problems
Unit 205 Work with other people in a business environment
Unit 327 Contribute to running a project
Unit 212 Produce documents in a business environment
Unit 213 Prepare text from notes
Unit 214 Prepare text from notes using touch typing (40 wpm)
Unit 215 Prepare text from shorthand (60 wpm)
Unit 216 Prepare text from recorded audio instruction (40 wpm)
Unit 312 Design and produce documents in a business environment
Unit 313 Prepare text from notes using touch typing (60 wpm)
Unit 314 Prepare text from shorthand (80 wpm)
Unit 315 Prepare text from recorded audio instruction (60 wpm)
Unit 223 Support the organisation of an event
Unit 224 Support the co-ordination of an event
Unit 225 Support the organisation of business travel or accommodation
Unit 226 Support the organisation of meetings
Unit 320 Plan and organise an event
Unit 321 Co-ordinate an event
Unit 322 Plan and organise meetings
Unit 107 Make and receive telephone calls
Unit 207 Use electronic message systems
Unit 208 Use diary systems
Unit 209 Take minutes
Unit 310 Develop a presentation
Unit 311 Deliver a presentation
Unit 210 Handle mail
Unit 211 Provide reception services
Unit 256 Meet and welcome visitors
Unit 328 Deliver, monitor and evaluate customer service to internal customers
Unit 329 Deliver, monitor and evaluate customer service to external customers
Unit 217 Organise and report data
Unit 218 Research information
Unit 219 Store and retrieve information
Unit 220 Archive information
Unit 228 Support the management and development of an information system
Unit 316 Support the design and development of an information system
Unit 317 Monitor information systems
Unit 318 Analyse and report data
Unit 221 Use office equipment
Unit 222 Maintain and issue stationery stock items
Unit 319 Order products and services
Unit 330 Agree a budget
Unit 227 Respond to change in a business environment
Unit 326 Contribute to innovation in a business environment
Unit 229 Administer human resources records
Unit 230 Administer the recruitment and selection process
Unit 257 Administer parking dispensations
Unit 113 Use occupational and safety guidelines when using keyboards
Unit 115 Bespoke software
Unit 116 Data management software
Unit 117 Database software
Unit 118 Improving productivity using IT
Unit 119 IT security for users
Unit 120 Presentation software
Unit 121 Set up an IT system
Unit 122 Spreadsheet software
Unit 123 Using collaborative technologies
Unit 124 Website software
Unit 125 Word processing software
Unit 238 Bespoke software
Unit 239 Data management software
Unit 240 Database software
Unit 241 Improving productivity using IT
Unit 242 IT security for users
Unit 243 Presentation software
Unit 244 Set up an IT system
Unit 245 Spreadsheet software
Unit 246 Using collaborative technologies
Unit 247 Website software
Unit 248 Word processing software
In order to complete the knowledge based element you will complete the following units.
Unit 182 Principles of personal responsibilities and working in a business environment
Unit 183 Principles of providing Administrative Service
Unit 184 Principles of Managing Information and producing documents
Unit 188 Principles of project management
Advanced Apprenticeships
In order to complete the level 3 competence based qualification you will have to complete the mandatory units and a selection of the optional units listed below. Details of how many units you need to take will depend on the size of qualification you take and your assessor will help you to choose your optional units during their first visit.
Mandatory Units
Unit 301 Manage own performance in a business environment
Unit 302 Evaluate and improve own performance in a business environment
Unit 303 Work in a business environment
Unit 309 Communicate in a business environment
Optional Units
Unit 304 Solve business problems
Unit 305 Work with other people in a business environment
Unit 306 Contribute to decision-making in a business environment
Unit 307 Negotiate in a business environment
Unit 308 Supervise a team in a business environment
Unit 325 Supervise an office facility
Unit 327 Contribute to running a project
Unit 212 Produce documents in a business environment
Unit 213 Prepare text from notes
Unit 214 Prepare text from notes using touch typing (40 wpm)
Unit 215 Prepare text from shorthand (60 wpm)
Unit 216 Prepare text from recorded audio instruction (40 wpm)
Unit 312 Design and produce documents in a business environment
Unit 313 Prepare text from notes using touch typing (60 wpm)
Unit 314 Prepare text from shorthand (80 wpm)
Unit 315 Prepare text from recorded audio instruction (60 wpm)
Unit 223 Support the organisation of an event
Unit 224 Support the co-ordination of an event
Unit 225 Support the organisation of business travel or accommodation
Unit 226 Support the organisation of meetings
Unit 320 Plan and organise an event
Unit 321 Co-ordinate an event
Unit 322 Plan and organise meetings
Unit 323 Organise business travel or accommodation
Unit 324 Evaluate the organisation of business travel or accommodation
Unit 207 Use electronic message systems
Unit 208 Use diary systems
Unit 209 Take minutes
Unit 310 Develop a presentation
Unit 311 Deliver a presentation
Unit 210 Handle mail
Unit 211 Provide reception services
Unit 256 Meet and welcome visitors
Unit 328 Deliver, monitor and evaluate customer service to internal customers
Unit 329 Deliver, monitor and evaluate customer service to external customers
Unit 353 Use customer service as a competitive tool
Unit 354 Monitor and solve customer service problems
Unit 217 Organise and report data
Unit 218 Research information
Unit 219 Store and retrieve information
Unit 220 Archive information
Unit 228 Support the management and development of an information system
Unit 316 Support the design and development of an information system
Unit 317 Monitor information systems
Unit 318 Analyse and report data
Unit 410 Design and develop an information system
Unit 411 Manage and evaluate an information system
Unit 221 Use office equipment
Unit 222 Maintain and issue stationery stock items
Unit 319 Order products and services
Unit 330 Agree a budget
Unit 421 Manage budgets
Unit 227 Respond to change in a business environment
Unit 326 Contribute to innovation in a business environment
Unit 418 Contribute to innovation in a business environment
Unit 419 Plan change for a team
Unit 229 Administer human resources records
Unit 230 Administer the recruitment and selection process
Unit 333 Administer parking and traffic challenges, representations and civil parking appeals
Unit 334 Administer statutory parking and traffic appeals
Unit 335 Administer parking and traffic debt recovery
Unit 257 Administer parking dispensations
Unit 332 Provide administrative support in schools
Unit 338 Administer legal files
Unit 356 Build case files
Unit 357 Manage case files
Unit 113 Use occupational and safety guidelines when using keyboards
Unit 238 Bespoke software
Unit 239 Data management software
Unit 240 Database software
Unit 241 Improving productivity using IT
Unit 242 IT security for users
Unit 243 Presentation software
Unit 244 Set up an IT system
Unit 245 Spreadsheet software
Unit 246 Using collaborative technologies
Unit 247 Website software
Unit 248 Word processing software
Unit 342 Bespoke software
Unit 343 Data management software
Unit 344 Database software
Unit 345 Improving productivity using IT
Unit 346 IT security for users
Unit 347 Presentation software
Unit 348 Set up an IT system
Unit 349 Spreadsheet software
Unit 350 Using collaborative technologies
Unit 351 Website software
Unit 352 Word processing software
Unit 422 Manage physical resources
Unit 423 Manage the environmental impact of work activities
Unit 426 Provide leadership and direction for own area of responsibility
Unit 427 Support learning and development within own area of responsibility
Unit 428 Develop working relationships with colleagues and stakeholders
In order to complete the knowledge based element you will complete the following units.
Unit 191 Principles of personal responsibilities and how to develop and evaluate own performance
Unit 192 Principles of working and supervising others in a business environment
Unit 193 Principles of managing information and producing documents in a business environment
Unit 194 Principles of providing and maintaining administrative services
Unit 188 Principles of project management
Other Details:
If you are not currently employed we may be able to help you through our Job Shop. To find out about our latest vacancies or register with the Job Shop, call 0845 155 0043 (and press option 4) and ask for Jane Williams or Lisa Spiller, alternatively email jobshop@centralsussex.ac.uk
Outcome of Course and Progression:
On successful completion of this course you will receive a certificate detailing the competence based you achieved, including the units, a certificate stating the knowledge element you received including the units and certificates for both the functional skills elements you achieve plus an overall apprenticeship or advanced apprenticeship certificate to statement you met all the requirement of the course.
From the Apprenticeship you could progress onto the Advanced Apprenticeship, and from the Advanced Apprenticeship their may be an opportunity to progress on to a team leading or management
Apprenticeship/Advanced Apprenticeship if your job role meets the requirements,
Cost:
Fully funded for 16-18 year olds. Employer contributions for 19+ employees.
For further details on costs and funding options please contact Employer Services on 0845 1550043 (and press option 4) or email us at employers@centralsussex.ac.uk.
Further Information:
Please contact Employer Services on 01293 442 340 or email us at employers@centralsussex.ac.uk.
Course Times/Timetable:
The competence element of this course is course is delivered solely in the work place. After initial assessment and induction your assessor will spend between 1 and 2 hours with you on a monthly basis in order to review what work you have completed and plan with you what work you need to complete before the next visit. Your assessor will also want to observe you in your workplace. All visits will be booked in advance taking into consideration employer and learner needs.
The knowledge element is delivered over 17 weeks half day attendance in the college and functional skills elements are also delivered in the college, taking a further 10 weeks of 1 day a week attendance
