Apprenticeship in Retail / Advanced Apprenticeship in Retail
Course Code:420DRW21A~420DRW31A
Course Type:Apprenticeship
Qualification:
The Apprenticeship’s consists of several separate qualifications. You will be required to work towards achieving these through a combination of college and work based activities.
Retail Apprenticeship
Competence Based Element : Level 2 NVQ Certificate in Retail Skills
The Level 2 qualifications are ideal for those with some experience of the retail sector, and who may already have a basic competence in retail skills and require recognition for a wider range of abilities in retailing.
Knowledge Based Element: Level 2 Certificate in Retail Knowledge
This qualification aims to allow learners develop the essential generic background knowledge and understanding for a range of common work roles in a Retail environment.
Functional Skills: Level 1 English and Level 1 Math’s
English aims to develop learners skills to level 1 in Speaking, listening, communication, Reading and Writing
Maths aims to develop learners skills to level 1 in using mathematics, analysing situations mathematically, interpreting solutions to problems using mathematics and coverage of mathematical content in number, geometry and statistics
Retail Advanced Apprenticeship
Competence Based Element : Level 3 NVQ Diploma in Retail Skills
The Level 3 qualifications offer candidates a choice of three pathways - Sales Professional, Visual Merchandising and Management. The qualifications are designed to reflect the work of those candidates employed in senior roles; supervisory, team leader, department lead, within the retail sector. They will be appropriate for candidates who are already competent in a significant variety of retail work activities and requiring recognition for a wider and more complex range of abilities.
Knowledge Based Element: Level 3 Certificate in Retail Knowledge
This qualification aims to allow learners develop the essential generic background knowledge and understanding for a range of common work roles in a Retail environment.
Functional Skills: Level 2 English and Level 2 Math’s
English aims to develop learners skills to level 2 in Speaking, listening, communication, Reading and Writing
Maths aims to develop learners skills to level 2 in using mathematics, analysing situations mathematically, interpreting solutions to problems using mathematics and coverage of mathematical content in number, geometry and statistics
Duration: Up to 1 year
Venue:
Crawley Campus, College Road,
Crawley West Sussex, RH10 1NR
Start Date: Flexible start dates throughout the year.
Suitable For:
Apprenticeship in Retail
This qualification is most appropriate for candidates who are already competent in the basic skills and require recognition for a wider range of abilities in retailing.
Advanced Apprenticeship in Retail
This qualification is most appropriate for candidates who are already competent in a significant variety of retail work activities and who require recognition for a wider and more complex range of activities. The Level 3 qualifications have three pathways, Management, Sales Professional and Visual Merchandiser.
Entry By: Assessment
Entry Requirements:
Applicants should be working in a Retail environment and an initial assessment will be carried out in the workplace to ensure that your job role meets the course requirements. It is also important to have your employers support in order to complete this course effectively.
Course Content:
Apprenticeships and Advanced Apprenticeships
In order to complete the qualification’s you will have to complete mandatory units and a selection of the optional units listed below. Details of how many units you need to take and at which level will depend on if you are doing the Apprenticeship or Advanced Apprenticeship, your assessor will help you to choose your optional units during their first visit.
B.01 Move goods and materials manually in a retail environment
B.02 Keep stock at required levels in a retail environment
B.08 Process donated goods for resale or recycling in a retail environment
B.20 Contribute to food safety in a retail environment
B.29 Load orders for despatch from a retail store to customers
C.01 Wrap and pack goods for customers in a retail environment
C.44 Provide a counter/take-away service
C.51 Contribute to monitoring and maintaining ease of shopping in a retail sales area
E.01 Help to keep the retail unit secure
E.02 Help to maintain health and safety in a retail environment
E.03 Work effectively in your retail team
E.04 Keep the retail environment clean and hygienic (non-food)
B.03 Receive goods and materials into storage in a retail environment
B.04 Put goods and materials into storage in a retail environment
B.05 Keep stock on sale at required levels in a retail environment
B.06 Process customer orders for goods in a retail environment
B.07 Process returned goods and materials in a retail environment
B.09 Prepare products for sale to customers in a retail environment
B.10 Process bake-off products for sale in a retail environment
B.11 Process fish and shellfish for sale in a retail environment
B.12 Process greengrocery products for sale in a retail environment
B.13 Finish meat products by hand in a retail environment
B.17 Contribute to dough production control and efficiency
B.18 Select, weigh and measure dough ingredients
B.19 Hand divide, mould and shape fermented dough’s
B.21 Maintain food safety while working with food in a retail environment
B.23 Receive driver-controlled deliveries of motor-fuel on a petrol forecourt
B.24 Control deliveries of motor fuel on a forecourt
B.28 Pick products in a retail store to fulfil customer orders
B.30 Check stock levels and sort out problems with stock levels in a retail store
B.31 Maintain moisture levels for crops or plants
B.32 Provide nutrients to crops or plants
B.33 Remove unwanted plant growth to maintain development
B.34 Identify and report the presence of pests, diseases and disorders
C.02 Display stock to promote sales to customers in a retail environment
C.03 Help customers choose products in a retail environment
C.04 Maximise product sales in a retail environment
C.05 Provide information and advice to customers in a retail environment
C.06 Demonstrate products to customers in a retail environment
C.08 Process payments for purchases in a retail environment
C.09 Process payments and credit applications for purchases in a retail environment
C.10 Process cash and credit transactions in a retail environment
C.11 Assemble retail products in customer’s home/workplace
C.12 Promote loyalty schemes to customers in a retail environment
C.17 Provide the lingerie fitting service in a retail environment
C.18 Follow guidelines for planning and preparing visual merchandising displays
C.19 Follow guidelines for dressing visual merchandising displays
C.20 Order graphic materials for visual merchandising
C.21 Dismantle and store visual merchandising displays
C.22 Make props for visual merchandising
C.23 Put visual merchandising displays together
C.35 Promote beauty products to retail customers
C.36 Follow point-of-sale procedures for age-restricted products in a retail environment
C.37 Help customers to buy National Lottery products in a retail environment
C.39 Process the self-service dispensing and purchase of motor fuel on a forecourt
C.40 Establish customer needs and provide advice regarding tiling products
C.41 Advise customers upon measuring and planning for the fixing of tiles
C.42 Advise customers upon the fixing of tiles
C.43 Maintain a display of cut flowers in a retail store
C.46 Cash up in a retail store
C.47 Promote the store's credit card to customers
C.48 Provide service to customers in the dressing room of a retail store
C.49 Promote sales of food or drink products by offering samples to customers
C.50 Deliver retail products to the customer's premises
C.52 Help customers to apply for credit cards and associated insurance products
C.54 Help customers to choose delicatessen products in a retail outlet
C.55 Portion delicatessen products in a retail outlet to meet individual customers’ requirements
C.56 Merchandise plants and other relevant products
D.01 Give customers a positive impression of yourself and your organisation
D.02 Support customer service improvements
D.03 Resolve customer service problems
E.06 Help to maintain health and safety in a retail environment
E.07 Help to keep the retail unit secure
E.15 Develop productive working relationships with colleagues
E.16 Allocate and check work in your team
E.19 Work effectively in your retail team
E.20 Prepare newspapers and magazines for return to the merchandiser
E.22 Check the accuracy of records of hours worked in a retail store
B.14 Organise the receipt and storage of goods in a retail environment
B.15 Audit stock levels and stock inventories in a retail environment
B.16 Source required goods and services in a retail environment
B.22 Monitor and help improve food safety in a retail environment
C.07 Process part exchange sales transactions in a retail environment
C.13 Maintain the availability of goods for sale to customers in a retail environment
C.14 Provide specialist support in helping customers to make purchase in a retail environment
C.15 Enable customers to apply for credit and hire purchase facilities
C.16 Evaluate the receipt of payments from customers
C.24 Choose merchandise to feature in visual merchandising displays
C.25 Plan, monitor and control how graphics are used in visual merchandising displays
C.26 Monitor the effect of visual merchandising displays and layouts
C.27 Allocate, monitor and control visual merchandising project resources against budgets
C.28 Contribute to developing and putting into practice the company’s visual merchandising policy
C.29 Create plans, elevations and drawings to realise visual merchandising ideas
C.30 Develop individual retail service opportunities
C.31 Provide a personalised sales and after-sale service to your retail clients
C.38 Assist customers to obtain appropriate insurance
C.45 Help customers to choose alcoholic beverages in a retail store
D.05 Organise the delivery of reliable customer service
D.06 Improve the customer relationship
D.07 Work with others to improve customer service
D.08 Monitor and solve customer service problems
D.09 Promote continuous improvement in customer service
E.08 Work effectively in your retail organisation
E.09 Help to manage a retail team
E.10 Contribute to the continuous improvement of retail operations
E.11 Help to monitor and maintain the security of the retail unit
E.12 Plan, monitor and adjust staffing levels and schedules in a retail environment
E.13 Recruit, select and keep colleagues
E.14 Provide learning opportunities for colleagues
E.17 Monitor and evaluate the quality of service provided to your customers by external suppliers
E.18 Monitor and maintain health and safety in a retail environment
E.21 Monitor and support secure till use during trading hours
In order to complete the Certificate in Retail Knowledge you will complete a selection of the units listed below: Details of how many units you need to take and at which level will depend on if you are doing the Apprenticeship or Advanced Apprenticeship, your assessor will help you to choose your optional units during their first visit.
Unit 151 Understanding the business of retail
Unit 152 Understanding customer service in the retail sector
Unit 153 Understanding how a retail business maintains health, safety and security on its premises
Unit 154 Understanding the retail selling process
Unit 155 Understanding how individuals and teams contribute to the effectiveness of a retail business
Unit 156 Understanding the control, handling and replenishment of stock in a retail business
Unit 251 Understanding customer service in the retail sector
Unit 252 Understanding the retail selling process
Unit 253 Understanding how individuals and teams contribute to the effectiveness of a retail business
Unit 254 Understanding how a retail business maintains health and safety on its premises
Unit 255 Understanding retail consumer law
Unit 256 Understanding security and loss prevention in a retail business
Unit 257 Understanding the handling of customer payments in a retail business
Unit 258 Understanding the control, receipt and storage of stock in a retail business
Unit 259 Understanding visual merchandising for retail business
Unit 351 Understanding customer service in the retail sector
Unit 352 Understanding the management of risks to health and safety on the premises of a retail business
Unit 353 Understanding security and loss prevention in a retail business
Unit 354 Understanding how the smooth operation of a payment point is maintained
Unit 355 Understanding the retail selling process
Unit 356 Understanding the management of stock in a retail business
Unit 357 Understanding the development of personal and team effectiveness in a retail business
Unit 358 Understanding how the effectiveness of store operations can be improved
Other Details:
If you are not currently employed we may be able to help you through our Job Shop. To find out about our latest vacancies or register with the Job Shop, call 0845 155 0043 (and press option 4) and ask for Jane Williams or Lisa Spiller, alternatively email jobshop@centralsussex.ac.uk
Outcome of Course and Progression:
On successful completion of this course you will receive a certificate detailing the competence based you achieved, including the units, a certificate stating the knowledge element you received including the units and certificates for both the functional skills elements you achieve plus an overall apprenticeship or advanced apprenticeship certificate to statement you met all the requirement of the course.
There is an opportunity to progress onto the level 3 qualification or Team Leading and Management NVQ’s if your job role meets the requirements or
Cost:
You may be eligible for full or partial government funding for this qualification. For further details on costs and funding options please contact Employer Service on 0845 1550043 (and press option 4) or email us at employers@centralsussex.ac.uk.
Further Information:
For further details on this course please contact Employer Service on 0845 1550043 (and press option 4) or email us at employers@centralsussex.ac.uk.
Course Times/Timetable:
The competence element of this course is course is delivered solely in the work place. After initial assessment and induction your assessor will spend between 1 and 2 hours with you on a monthly basis in order to review what work you have completed and plan with you what work you need to complete before the next visit. Your assessor will also want to observe you in your workplace. All visits will be booked in advance taking into consideration employer and learner needs.
The knowledge element is delivered in the workplace however the exam must be taken in the college. In some cases we may be able to deliver this in the college over 3 full days depending on numbers.
The Functional skills element is delivered over 10 weeks and will require 1 day a week attendance in the college.
